Drive Happiness and Client Success at Chocolate Soup

We believe employee happiness is not just a concept—it's the cornerstone of a thriving workplace culture. Since 2016, we've been transforming employee engagement through carefully curated milestone gifts, personalized LEGO™ minifigs, and thoughtful recognition programs that foster genuine connections. Our mission is clear: help organizations embrace radical generosity, ensuring every employee feels seen, appreciated, and valued.

We’re excited to grow our passionate team by welcoming a dedicated Client Success Representative. This role is more than just client management—it’s an opportunity to make a tangible impact on workplace happiness. As the key liaison between Chocolate Soup and our diverse clients, you’ll drive recognition initiatives from idea to reality, providing proactive communication, seamless onboarding, and ongoing support. Your enthusiasm and commitment to client relationships will directly enhance how companies celebrate their most important asset—their people.

If you're someone who thrives in a dynamic, collaborative environment and finds joy in fostering meaningful connections, we invite you to join us. Beyond competitive compensation, you'll enjoy unique perks like a paid birthday off, team lunches, flexible benefits, and yes—you’ll even get to play with LEGO! This is your chance to become part of an innovative team that truly values each member, encouraging growth, development, and, above all, happiness at work.

Ready to step into a career that prioritizes meaningful relationships and genuine appreciation?

Client Success Representative

Role type: Full-time
Location: 550 Parkside Dr, Unit A23, Waterloo, ON N2L 5V4

Role description

Reporting to the VP, Operations, you'll play a pivotal role in driving our client success strategy, working closely with our clients to drive their recognition goals from concept to realization. You’ll be their main point of contact, partnering on the launch of new programs through maintenance - proactively communicating new initiatives and working with them to ensure their employees feel appreciated at work.

If you're driven by success and committed to nurturing long-term client relationships, this role provides an exciting chance to utilise your expertise and create a significant impact at Chocolate Soup.

What Sets Us Apart:

Chocolate Soup is focused on helping our clients create a true culture of recognition. We also take that to heart for our team, and here are just some of the ways we make sure our own team members feel valued and cared for:

• 3 weeks vacation per year

• A paid day off on your birthday

• HSA Benefits

• Team lunches

• Easygoing atmosphere

• You get to play with LEGO

• Small team environment

• Room to grow in and around your role

Key Responsibilities:

• Proactive outreach to clients via video conference, phone and email, managing interactions effectively through our CRM system.

• Lead the rest of the team to manage the onboarding process for new clients.

• Ensure the successful launch and timely delivery of client send-outs to meet their expectations and requirements.

• Address and resolve inquiries from existing clients promptly via chat, email, and phone, ensuring a seamless customer experience and satisfaction.

• Lead new client onboarding calls, ensuring they are equipped with the knowledge and tools needed, transitioning from the sales rep smoothly.

• Effectively manage and communicate any program changes or updates to clients, ensuring transparency in relationships.

• Foster growth and strengthen long-term relationships with current clients through active engagement.

Who You Are:

• Demonstrates excellent English language skills and communication, both verbal and written.

• You have some experience in account management or sales roles, in any industry.

• Exhibits coachability, is quick to learn and shows a willingness to work on personal areas for improvement.

• Demonstrates strong time management skills, adept at overseeing multiple client accounts simultaneously.

• Collaborates effectively across teams, ensuring smooth coordination and communication.

• Tailors messages to customers based on their needs, incorporating additional upgrades or extended products/services.

• Enjoys engaging with people via video conference and/or phone calls

• Detail-oriented, organised, and capable of working with minimal supervision.

• Exhibits an outgoing, friendly, and enthusiastic demeanour, fostering positive relationships with clients.

Salary: 

Starting at $55,000 to $65,000

Application Details:

We're excited to meet you! If this opportunity sparks your interest, please submit your resume via email to jobs@chocolatesoup.ca. We will not review any applications that are submitted via any other channel. Applicants must be eligible to work in Canada.

While we appreciate all applications, only successful candidates will be contacted for further steps.