Is making friends at work important to employee retention?

Employee engagement is a critical factor in organizational success. The level of employee engagement in an organization impacts hiring, retention, and even profitability. A Gallup analysis of survey results showed that 21% of organizations with highly engaged workforces were more profitable than organizations with lower engagement levels.

Creating engagement in the workplace means different things for different people. Engagement is dependent on everything from workplace culture to organizational communication to management styles to making friends at work.

You read that right. Making friends at work can be a significant contributing factor to creating engaged employees in your organization.

A recent CNBC article called attention to an impressive statistic from a different Gallup survey — 63% of women surveyed said having a best friend at work are more than twice as likely to be engaged. Even more interesting, 70% of people surveyed told The Muse that having friends at work is crucial to having a happy workplace experience. 

You might be rolling your eyes at the thought of having to find a way to encourage people to make friends on top of all the other HR tasks you have — but don’t fret. We're going to start off with five benefits to your organization from workplace friendships and a tangible example of how you can make it happen organically (and without some awkward friendship matchmaking).

Five benefits of your employees having friends at work

Reduced stress - Whether it’s tight deadlines or a challenging new project, workplaces can be significant sources of uncertainty and unexpected stress. Having friends at work can help employees lower stress levels by providing opportunities to ask questions and get guidance. 

Workplace friends are also there for something else critical to reducing stress — venting. Having a non-judgmental confidant at work means employees can let out how they feel to move forward in their work.

Trust - Doing great work with other people on a team or an organization takes trust. Employees do better work, are more productive, and make fewer mistakes when they know they can trust the people around them. Employee friendships help build this trust through shared experiences and interests from inside and outside the workplace. 

Better communication - The key to building any great relationship is communication. Workplace friendships help facilitate better communication through shared understandings, experiences, and the slang and shorthand that develop. Employees are also more likely to give constructive feedback to their fellow employees when there is a sense of friendship.

Collaboration - Communication and trust improve cooperation among employees. Improved collaboration helps improve productivity and performance. When your employees can work faster together, they can solve problems and deliver for your customers. 

Sense of belonging - Workplace friendships do more than make people feel happier — they make them feel connected with a strong sense of belonging. When your employees feel connected, they’re less likely to seek work elsewhere.

Creating that sense of belonging is critical for your onboarding process too. The first few weeks in a new organization are an opportunity to help your new hire connect, make friends, and build relationships to help them succeed in their roles.

How to build friendships when working remotely

Most of us have learned to build friendships with people we are physically near — whether in school, sports, or work. We can ask questions, hear side conversations, and find ways to make connections.

The pandemic has changed that for many workplaces. For employees of companies who moved to work from home or pivoted to remote work, there are often two groups of colleagues — those that were employees before the pandemic and those who joined during. 

Friendships made in the first group moved online with virtual team-building events, video calling, and other digital tools. 

Newer highers don’t have the same opportunities that those employees who previously worked together in person did to become friends. Creating opportunities for employees to quickly discover each other’s interests inside and outside of work is critical.

We’ve seen this in action within our team. Our sales lead, Matt Code, noticed our CEO Dan’s Build-Your-Career LEGO® figure has a racing helmet and a golf club during his onboarding. Seeing the figure sparked a conversation about golfing and local golf courses — a conversation that didn’t relate to work, but one that helped Dan and Matt find something in common. 

Our CEO Dan’s Build-Your-Career figure.

Instead of weeks going by with missed opportunities, they were able to connect and have played a few rounds together where they’re able to talk product roadmap, sales strategy, and more. 

Employee recognition gifts are another way to create conversations that can lead to long-lasting friendships at work. We see firsthand how celebrating new arrivals, wedding anniversaries, and birthdays inspires people to post on Slack or other workplace communication tools.

Seeing a colleague sharing a photo of a new child can be a way to connect two new parents in the workplace. Personalized birthday gifts can provide a glimpse into an employee’s hobby or interest and be the spark of a new friendship.

Ready to get started? Contact us today to learn more about our personalized turnkey employee recognition programs.